Refund policy

Unused and unwanted items

If you've ordered something by mistake, or changed your mind, then returning unused and unwanted items is easy. Simply contact our friendly customer support team here within 14 days of receiving your order.

They will give you the appropriate address, and detailed instructions on how to return your item(s) to us. You will have to pay for return postage and when we get the items back we will inspect it and issue you a refund, less our shipping costs. This process can take a couple of days and refunds can take anything up to 10 days to show in your account, depending on your payment provider.

Please note, if you have purchased more than a 12 month supply, or have deliberately contravened our terms and conditions in relation to reselling, then your order will fall under our wholesale returns policy.

This does not affect your statutory rights.